I receive a message stating that my device is already registered or I’m unable to access Kounta

***DO NOT PERFORM THIS IF YOU ARE OFFLINE***
 
1. Quit either Safari/Chrome or the Kounta App (depending on which you are running in your business).
  • go to the iPad's home screen (by pressing the home button once),
  • then double-press the home button to see all running apps,
  • hold your finger down on a running app until you see a red minus sign appear in the top-left of the icon. Press the minus sign.
 
2. Clear the Safari Cache (perform this step even if using the Kounta App).
  • go to 'Settings' on the iPad,
  • select 'Safari' from the left side of the screen,
  • select 'Clear Cookies and Data' from the right side of the screen.
 
3. Recycle your device in Kounta back office.
  • log into Kounta back office from any device,
  • select 'mySite' from the left of the screen,
  • on the right hand tab select 'registers'
  • choose the register you require to reassign by selecting cogwheel icon
  • click the 'Recycle' icon as you scroll down,
  • log into Kounta on your iPad (disregard this step and proceed to the next step if you have just recycled your device from your POS iPad),
  • select 'POS' from the top-right of the screen,
  • select your terminal from the drop-down list and press 'OK',
  • choose 'Go To POS'
  • you will see a 'Downloading Application File' message appear onthe screen. Please allow this to update / complete before proceeding to use the software.
 
 
4. If using the Kounta App (as opposed to accessing Kounta via Safari), reinstall the app if steps 1 - 3 do not address the issue.
 
***DO NOT PERFORM THIS IF YOU ARE OFFLINE***
 
 
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